Privacy Policy

Effective date. This Privacy Policy (“Policy”) is effective as of the date of its publication on this website and applies to all users of the website quunthalkhel.world and to all customers and visitors who interact with Quunthalkhel (“we,” “us,” or “our”), including those who purchase indoor plants, subscribe to our plant subscription service, visit our physical store, or otherwise provide us with personal information.

This Policy describes in detail how we collect, use, store, disclose, and protect your personal information. We are committed to transparency and to handling your data in accordance with applicable United States federal and state laws, including where relevant the laws of the State of New York. By using our website, placing an order, signing up for our subscription service, or providing your information to us in any other way, you acknowledge that you have read and understood this Policy and agree to the practices described herein.

Scope and Applicability

This Policy applies to personal information collected through our website (quunthalkhel.world), through our plant subscription program, through in-store purchases and inquiries at our location at 289 Grand St, New York, NY 10002, United States, through our contact form and email communications, and through any other channel where we collect information in connection with our indoor plant sales and related services. It does not apply to information collected by third-party websites, applications, or services that may be linked from our site or that you use independently. We encourage you to review the privacy policies of any third parties with whom you interact.

Information We Collect

We collect several categories of information, as described below.

Information You Provide Directly

When you place an order for indoor plants or related products, we collect your name, billing and shipping address, email address, telephone number, and any delivery instructions or preferences you provide. When you sign up for our plant subscription service, we additionally collect your chosen subscription plan (e.g., monthly or quarterly delivery), payment details to the extent necessary to process recurring payments, and any preferences you specify (such as plant size, light conditions in your home, or pet-safe requirements) so that we can tailor the plants we send you.

When you use our contact form or reach out to us by email or phone, we collect your name, email address, phone number (if provided), and the content of your message. We may also collect information you voluntarily provide when you visit our store, such as feedback about our plants or care questions. If you sign up to receive marketing communications (e.g., newsletters, information about new plant arrivals or seasonal offers), we collect your email address and, where you choose to provide it, your name and preferences.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical information, such as your IP address, browser type and version, device type, operating system, referring URL, pages viewed, dates and times of access, and similar usage data. This information is used to operate and secure our website, to understand how visitors use our site, and to improve our services. We may use cookies, web beacons, and similar technologies for these purposes; for more detail, please see our Cookies Policy.

Information from Other Sources

We may receive information about you from third-party service providers, such as payment processors or delivery carriers, to the extent necessary to process your orders and deliver your plants. We may also receive updated contact or address information from carriers to facilitate delivery. We do not purchase or acquire lists of personal information from data brokers for marketing purposes.

How We Use Your Information

We use the information we collect for the following purposes:

• Order and subscription fulfillment. To process, fulfill, and deliver your indoor plant orders and subscription shipments; to send order and delivery confirmations; to provide care instructions and plant information; and to manage any returns, replacements, or refunds in accordance with our Return Policy.
• Customer service and communication. To respond to your inquiries, requests, and feedback; to provide care advice and support related to your plants; and to communicate with you about your orders, subscription, or account.
• Marketing and promotions. Where you have given your consent or where permitted by law, to send you information about new plants, seasonal offerings, subscription options, care tips, and promotions. You may opt out at any time as described in the “Your Rights” section below.
• Website and service improvement. To analyze how our website and services are used; to improve our product selection, website functionality, and customer experience; and to develop new offerings.
• Security and fraud prevention. To protect the security and integrity of our website, systems, and operations; to detect and prevent fraud, abuse, or illegal activity; and to enforce our Terms of Use.
• Legal and regulatory compliance. To comply with applicable laws, regulations, court orders, or governmental requests; to establish or defend our legal rights; and to protect the rights, property, or safety of Quunthalkhel, our customers, or others.

We do not sell your personal information to third parties for their marketing purposes. We may share your information as described in the “Sharing of Information” section below.

Legal Basis for Processing (Where Applicable)

Where required by applicable law, we process your personal information on the basis of: (i) your consent, where you have given it (e.g., for marketing communications or for certain cookies); (ii) the performance of a contract with you (e.g., to fulfill your plant orders and subscription); (iii) our legitimate interests (e.g., to operate and improve our business, to ensure security, and to communicate with you about your orders); and (iv) compliance with legal obligations. Where we rely on legitimate interests, we balance those interests against your privacy rights. You may have the right to object to certain processing as described under “Your Rights.”

Sharing of Information

We may share your personal information in the following circumstances:

• Service providers. We share information with third-party service providers who perform services on our behalf, such as website hosting, payment processing, order fulfillment, delivery and logistics (e.g., carriers who deliver your plants), email delivery, analytics, and customer support. These providers are contractually required to use your information only for the purposes we specify and to protect it in accordance with this Policy and applicable law.
• Legal requirements and protection of rights. We may disclose your information where required by law, regulation, legal process, or governmental request; to enforce our Terms of Use or other agreements; to protect the rights, property, or safety of Quunthalkhel, our customers, or the public; or in connection with a merger, acquisition, or sale of assets (in which case you will be notified via email or a notice on our website of any change in ownership or use of your information).
• With your consent. We may share your information with third parties when you have given us explicit consent to do so.

We do not rent, sell, or trade your personal information to unrelated third parties for their marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to process orders, manage subscriptions, provide customer service, comply with legal and tax obligations, resolve disputes, and enforce our agreements. For example, we typically retain order and transaction records for a period of at least seven (7) years for accounting and tax compliance purposes, and we may retain certain contact and communication records for a shorter or longer period depending on the nature of the relationship and applicable law. When personal information is no longer needed for these purposes, we securely delete or anonymize it so that it can no longer be used to identify you, except where we are required or permitted to retain it by law.

Security

We implement reasonable technical, physical, and administrative measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, secure transmission of data (e.g., encryption where appropriate), access controls and authentication, secure storage of sensitive information, and training of personnel who handle personal data. Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information and encourage you to use strong, unique passwords for any accounts, to protect your payment and contact details, and to contact us immediately if you suspect any unauthorized use of your information or any security incident related to our services.

Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

• Access. The right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used format where technically feasible.
• Correction. The right to request correction of inaccurate or incomplete personal information.
• Deletion. The right to request deletion of your personal information, subject to certain exceptions (e.g., where we are required to retain it by law or to complete a transaction).
• Objection and restriction. The right to object to certain processing of your information (e.g., for direct marketing) and to request restriction of processing in certain circumstances.
• Data portability. The right to receive your personal information in a portable format and, where applicable, to transmit it to another controller.
• Withdraw consent. Where we process your information based on consent, the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Complaint. The right to lodge a complaint with a supervisory authority in your jurisdiction if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the contact details provided at the end of this Policy. We will respond to your request in accordance with applicable law. You may also unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any marketing email we send you or by contacting us directly. Note that even if you opt out of marketing, we will still send you transactional communications related to your orders and subscription (e.g., order confirmations, delivery updates, and care information).

Children

Our website and services are not directed to individuals under the age of sixteen (16). We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

International Transfers

Your information may be processed and stored in the United States or in other countries where our service providers operate. By using our services or providing your information to us, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your country of residence. We take appropriate safeguards to ensure that your information remains protected in accordance with this Policy and applicable law when it is transferred internationally.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The updated version will be posted on this page with a revised “Effective date” or “Last updated” date. We encourage you to review this Policy periodically. If we make material changes that affect how we use your personal information, we may also notify you by email or by a prominent notice on our website. Your continued use of our website or services after the posting of changes constitutes your acceptance of the updated Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Quunthalkhel
289 Grand St, New York, NY 10002, United States
Phone: +16466495088
Email: notifyuse@quunthalkhel.world

We will respond to your inquiry as promptly as possible and in any event within the timeframes required by applicable law.